Outpatient guideline 

 

General regulations

To best serve all patients as well as to build a great environment for our customers, Hong Ngoc General Hospital would like you to follow our instructions and regulations as below:

  • Provide doctors with clear information, follow given examination requests. Listen carefully and ask for any extra information you need. Take medication as instructed and complete your treatment;
  • Respect other patients and roommates: do not make noise or turn the TV too loud, limit visitors;
  • Smoking is strictly forbidden in the hospital except in the designated outdoor area
  • Do not use camera or phone to take photos/record video in the hospital area without permission
  • Limit your cell phone use during your treatment as it can affect to doctor, other patients and medical devices;
  • Do not bring food to the hospital. Food and drinks are included in hospitalization fee. Please inform our nurses for further requests.
  • Do not affect or use medical equipment without permission

Direct billing procedure for foreign insurance card’s holders

In order to best serve our customers, Hong Ngoc Hospital has been continuously signing contracts with numerous international insurance partners. We are proud to be one of the hospitals cooperating with the greastest number of insurance companies. 

1. For customers of insurance company that has signed direct billing with Hong Ngoc

Notes:

  • Valid insurance card and identifiers (birth certificate for children) have to be shown to the receptionist
  • Patient has to fulfill and sign the claim form according to rules
  • In case that insurance company refuses to pay a part or whole of fee, the patient has to directly pay the remaining to the hospital.

2. For customers of insurance company that has not signed direct billing with Hong Ngoc

  • Patients use medical services and pay 100% hospital fees by themselves.
  • Hong Ngoc provides patients necessary papers to submitted directly to the insurance company, including:

+ Invoice finance (red bill)

+ The list of hospital fees

+ Medical bills

+ Paper of specified services and the test results (if any)

+ Medical prescription

+ Hospital discharge paper (in case of inpatient treatment)

+ And other papers (if any)

Direct billing procedure for local insurance card

 To deliver quick and convenient services for customers using local insurance card, Hong Ngoc Hospital would like to inform our customers to be noted that:

  • Valid insurance card and identifiers (birth certificate for children) have to been shown to the receptionist 
  • Patient has to fulfill and sign the claim form according to rules
  • In case that insurance company refuses to pay a part or whole of fee, the patient has to pay directly the remaining to the hospital.
  • For partners that has not collaborated with Hong Ngoc Hospital, we will provide necessary procedures according to rules so that the patients could submit to their insurance company.